Distance Sales Agreement

1. SELLER: Title: Retro Camera Land Address: Finanskent Mah. Finans Cad. Sarphan Finanspark Rezidans B Blok E-Mail: retrocameraland@gmail.com Tax Number: 6350513243 1.2. BUYER: Name Surname Title: [This information will change according to your order] Address: [This information will change according to your order] Phone: [This information will change according to your order] E-Mail: [This information will change according to your order] ARTICLE 2 – DEFINITIONS a) CUSTOMIZED PRODUCT: Products specially produced and/or requiring installation according to the BUYER's requests. For example, sofas with changed fabric color and type, furniture with changed wood material properties, products with installation and assembly, products produced with special measurements, products whose protective elements such as packaging, tape, seal, package have been opened after delivery fall into the CUSTOMIZED PRODUCT category. b) STANDARD PRODUCT: Products whose features are not changed according to the BUYER's requests. c) SHIPPED PRODUCT: Products whose delivery is carried out by Retrocameraland's delivery teams. d) CARGO PRODUCT: Products whose delivery is carried out by contracted cargo companies. e) DISPLAY PRODUCT: Products offered in Retrocameraland Stores. f) VIRTUAL POS: Refers to the credit card payment method made in the computer environment in Retrocameraland Stores. g) MOBILE POS: Refers to the credit card payment terminals located in Retrocameraland Stores. h) WEBSITE: Refers to the Retrocameraland.com website. ı) STORE: Refers to the Retrocameraland store where the sale is made. ı) BUYER: BUYER or a third party designated by the BUYER ARTICLE 2 - SUBJECT This Distance Sales Agreement ("Agreement") has been prepared in accordance with the Law on Consumer Protection and the Regulation on Distance Contracts. The parties to this Agreement accept and declare that they know and understand their obligations and responsibilities arising from the Law on Consumer Protection and the Regulation on Distance Contracts under this Agreement. The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection and the Regulation on Distance Contracts regarding the sale and delivery of the goods/services with the characteristics specified in the contract, which the Buyer has ordered electronically for the purchase of products belonging to the Seller via Retrocameraland.com or other domains associated with the offered service ("Website"), owned by Onur Oğuz. ARTICLE 3 - PRODUCT/PRODUCTS SUBJECT TO THE AGREEMENT 3.1. The type and kind, quantity, brand/model, color, selling price including taxes (as quantity x unit price) of the products are as specified in the product content. Products will vary according to your order. 3.2. PAYMENT METHOD: [This information will vary according to your order] 3.2.1 PAYMENT BY CREDIT CARD a) The BUYER, if choosing to pay by credit card, will enter their credit card information on the relevant page before completing their shopping on Retrocameraland.com. b) The BUYER may choose any of the available installment options or make a single payment. c) The BUYER's bank may organize campaigns and apply a higher number of installments than the selected number, or offer services such as installment postponement. Such campaigns are at the discretion of the BUYER's bank, and if the SELLER is aware of them, information about the campaigns is provided on Retrocameraland.com. d) If the BUYER chooses one of the installment options, the total order amount will be divided by the number of installments from the credit card's statement date and reflected on the credit card statement by the BUYER's bank. The bank may not distribute installment amounts equally across months, taking into account fractional differences. The creation of a detailed payment plan is at the discretion of the BUYER's bank. e) On the other hand, since deferred sales are made only with credit cards belonging to Banks, the BUYER accepts, declares and undertakes that they will separately confirm the relevant interest rates and information regarding default interest from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER, in accordance with the current legislation. f) In the event that the BUYER defaults on transactions made with a credit card, the BUYER will pay interest within the framework of the credit card agreement made with the bank and will be responsible to the bank. In the event that the BUYER defaults due to their debt, the BUYER accepts and undertakes to pay the SELLER for any loss and damage incurred due to the delayed performance of the debt. g) The BUYER will be responsible for the accuracy of the card information provided during the credit card payment method. h) In payments made using the credit card payment method, if the card is used unlawfully by someone other than the cardholder, actions will be taken in accordance with the provisions of the Bank Cards and Credit Cards Law and the Regulation on Bank Cards and Credit Cards. ARTICLE 4 - DELIVERY The Agreement shall enter into force upon approval by the Buyer and shall be fulfilled upon delivery of the Goods/Services purchased by the Buyer from the Seller to the Buyer. The goods/services will be delivered to the person/persons at the address specified by the Buyer in the order form and in this agreement. Delivery Address: [This information will change according to your order] Person to be Delivered To: [This information will change according to your order] Invoice Address: [This information will change according to your order] The delivery costs of the Goods/Services belong to the Buyer. If the Seller declares on its website that it will cover the delivery fee, the delivery costs will belong to the Seller. Delivery of the goods is made within the promised period after the Seller's stock is available and the payment is made. If the Seller cannot deliver the Goods/Services within the period due to force majeure or extraordinary circumstances preventing transportation, it is obliged to inform the Buyer as soon as possible. If the Goods/Services subject to the contract are to be delivered to a person other than the Buyer, the Seller cannot be held responsible for the refusal of delivery by the person to be delivered to. If the price of the Goods/Services is not paid by the Buyer for any reason or the payment made is canceled in the bank records, the Seller is deemed to be relieved of the obligation to deliver the Goods/Services. Delivery will be made by hand at the BUYER's address specified above via the cargo company. Even if the BUYER is not present at the address at the time of delivery, the SELLER will be deemed to have fulfilled its performance completely and perfectly. Therefore, all damages arising from the BUYER's late receipt of the product and all expenses incurred due to the product waiting at the cargo company and/or the return of the cargo to the SELLER shall belong to the BUYER. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the failure of the person/organization to accept the delivery. 4.1 DELIVERY OF SHIPPED PRODUCTS a) 1-3 days before the planned delivery date, the BUYER is contacted via SMS or call and their approval is obtained. Since delivery plans are prepared automatically by the system, no changes are made except in special circumstances. b) On the day of delivery, the BUYER is called and informed during the day before coming for delivery. c) In cases where the BUYER has a special situation or no one is present at the specified address and delivery cannot be made, a 2nd delivery is rescheduled for at least 14 days later, and the SELLER demands an extra shipping fee for the new shipping organization. d) In deliveries including installation, installation is done on the same day as delivery. Installation is not arranged for a different day. e) If a problem is noticed during delivery, the problem must be stated by the BUYER on the delivery form provided by the delivery team. f) If it is necessary to rent a lift for situations such as there being no freight elevator in the building and the product not fitting inside the building, the responsibility belongs to the BUYER. 4.2 DELIVERY OF CARGO PRODUCTS a) For products to be sent by cargo, when they are shipped, the relevant cargo company and cargo tracking number will be shared with you via SMS and e-mail. b) The BUYER is responsible for checking the PRODUCT upon receipt and, if they see a problem with the PRODUCT caused by the cargo, for not accepting the PRODUCT and for having a report prepared by the CARGO company official. Otherwise, the SELLER will not accept responsibility. c) In villages, towns or points far from city centers where cargo cannot be delivered, your cargo will be brought to the nearest central branch and the BUYER will be informed to pick it up from there. The BUYER will need to pick up the cargo within the specified period. 4.3 DELIVERY OF PRODUCTS WITH OPTIONAL INSTALLATION SERVICE a) If an additional installation service has been purchased for products whose installation belongs to the customer, the installation service is planned within a maximum of seven (7) days after the PRODUCT is delivered. b) 1-3 days before the planned service date, the BUYER is contacted via SMS or call and their approval is obtained. Since service plans are prepared automatically by the system, no changes are made except in special circumstances. c) On the day of installation, the BUYER is called and informed during the day before coming for installation. d) It is the BUYER's responsibility to open and check the product with additional installation service before the installation service arrives. It is important that any defect in the product is completed before the installation service. e) In case of return of products installed with additional installation service, it is the BUYER's responsibility to disassemble the product again. ARTICLE 5 - BUYER'S STATEMENTS AND UNDERTAKINGS 5.1. The Buyer declares that they have read and understood the preliminary information provided by the Seller regarding the basic characteristics, sales price and payment method of the product subject to the contract on the Website and delivery, and has given the necessary confirmation electronically. Buyers, in their capacity as Consumers, can submit their requests and complaints through the channels provided by the Seller's contact information above. 5.2. By confirming this Agreement and the Preliminary Information Form electronically, the Buyer confirms that they have obtained correct and complete information regarding the address, basic characteristics of the ordered products, price of the products including taxes, payment and delivery information that must be provided to the consumer by the Seller before the conclusion of distance contracts. 5.3. If the Buyer receives the damaged, broken, packaging torn, etc. damaged and defective Goods/Services from the cargo company without inspecting them before receiving the Goods/Services subject to the contract, the responsibility belongs entirely to them. The Goods/Services received by the Buyer from the cargo company official will be deemed to be undamaged and sound. After delivery, the responsibility and damages of the Goods/Services belong to the Buyer. In the event that the Buyer's credit card is used unfairly or unlawfully by unauthorized persons after the delivery of the Goods/Services, and the relevant bank or financial institution does not pay the Seller the price of the goods/services, the Buyer is obliged to return the Goods/Services to the Seller within 3 (three) days, provided that they have been delivered to them. In this case, the delivery costs belong to the Buyer. 5.4. The Buyer must enter their information completely and accurately. A phone number and tax number/TR ID number are mandatory for delivery. 5.5. The prices of upholstered products on the website may vary depending on the type and quality of the fabric covering the product. 5.6. The BUYER declares and undertakes in advance that the personal and other information provided when becoming a member of the Website is accurate before the law, and that the BUYER will fully and immediately compensate the SELLER for any damages incurred due to the inaccuracy of this information. 5.7. The BUYER cannot give or share the password given to them by the SELLER with other persons or organizations, and the right to use the said password belongs personally to the BUYER. In the event that the BUYER's password is stolen or another person performs transactions with the same password, the BUYER is obliged to make all payments resulting from the said transaction to the SELLER completely and on time. For this reason, the SELLER reserves the right to claim any compensation and other demands arising from such unauthorized use, against all liability that may arise and all claims and demands that may be asserted against the SELLER by third parties or authorized authorities. The SELLER may disable the BUYER's password permanently or temporarily for security or any other reason. 5.8. The BUYER accepts and undertakes in advance to comply with legal regulations and not to violate them while using the Website. Otherwise, all legal and criminal liabilities that may arise will belong entirely and exclusively to the BUYER. 5.9. The BUYER cannot use the Website in any way that disturbs public order, is contrary to general morals, bothers and harasses others, for an illegal purpose, or infringes on the intellectual and copyright rights of others. In addition, the BUYER cannot engage in activities (Spam, Virus, Trojan Horse, etc.) that prevent or make it difficult for others to use the services. 5.10. The opinions and thoughts declared, written, and used by BUYERS on the Website are entirely the personal opinions of the BUYERS and bind the owner of the opinion. These opinions and thoughts have no relation or connection with the SELLER. The SELLER has no responsibility for any damages that third parties may suffer due to the opinions and thoughts declared by the BUYER, and for any damages that the BUYER may suffer due to the opinions and thoughts declared by third parties. 5.11. The BUYER has accepted not to access or use the software and data of other internet users without permission. Otherwise, the legal and criminal responsibilities arising therefrom will belong entirely to the BUYER who used the software and data without permission. 5.12. The SELLER may disclose the BUYER's personal information when required as a legal obligation or (a) to comply with legal requirements or legal processes served on the SELLER; (b) in cases where it deems it necessary in good faith to protect and defend the rights and property of the SELLER and the SELLER's Website family. 5.13. Measures have been taken within available means to ensure that the SELLER's Website is free from viruses and similar malicious software. In addition, to ensure ultimate security, the user must provide their own virus protection system and ensure the necessary protection. In this context, the BUYER is deemed to have accepted that they are responsible for all errors that may occur in their own software and operating systems and their direct or indirect consequences by entering the SELLER's Website. 5.14. The SELLER reserves the right to change the content of the site, change or terminate any service provided to users, or delete registered user information and data on the SELLER's Website at any time. 5.15. The Parties accept and declare that all computer records of the SELLER (including records in magnetic media such as computer-voice recordings) shall constitute conclusive evidence as the sole and exclusive evidence, in accordance with Article 287193 of the HMK. HUMK, and that the said records constitute an evidence agreement. ARTICLE 6 - SELLER'S STATEMENTS AND UNDERTAKINGS 6.1. The Seller is responsible for delivering the Goods/Services subject to the Contract to the Buyer in accordance with Consumer Legislation, in sound, complete condition, in conformity with the specifications stated in the order, and with warranty certificates and user manuals, if any. If the Seller cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances preventing transportation, it is obliged to inform the Buyer as soon as possible. If the Goods/Services subject to the Contract are to be delivered to a person other than the Buyer, the Seller cannot be held responsible for the refusal of delivery by the person to be delivered to. 6.2. Stock statuses for products on sale are updated from SELLER stocks. Despite stock updates, the shipping period for out-of-stock products due to unforeseen circumstances may be extended. In this case, the customer is informed by phone or e-mail. According to the customer's request, the order can be changed, shipping can be awaited, or the order can be canceled. In case of order cancellation, if the payment was made by credit card, it is refunded to the credit card; if the payment was made by bank transfer, it is transferred back to a bank account specified by the customer. 6.3. The SELLER determines all product prices sold on the website, due to free market economy rules. This includes Label Price, Sale Price and Discounted Price. The BUYER has no authority to force anyone, including the product manufacturer, importer or distributor, to change the price. Typographical errors are an exception. 6.4. The BUYER's information entered for the order is checked at the moment the order is placed. Therefore, before the BUYER's Order is sent, an e-mail confirming the order must first be sent to the BUYER. 6.5. Orders placed after 15:30 on Fridays are processed on Monday. Orders placed on public holidays are processed on the first working day following the holiday. 6.6. Transportation and delivery fees vary according to the content of the orders, the type of delivery chosen, and the city where the delivery will be made. Shipping fee information can be seen in detail on the payment screens where the purchase is made. 6.7. Deliveries are made only by cargo companies determined by the SELLER or through its own distribution network with identity verification. Delivery cannot be requested with a different cargo company. When receiving the ordered Package, it must be checked and damaged or faulty packages should not be received. At the moment the Package is received, the BUYER's Order will be deemed to have been delivered completely and soundly by the cargo official. 6.8. The SELLER does not make international deliveries. 6.9. The SELLER is free to choose the product types it will sell through the virtual store in accordance with its own decisions. The BUYER has no right to object to this matter. 6.10. After the order is received, it is prepared by the SELLER and delivered to cargo within the specified period. If the product subject to the order delivered to cargo is not delivered within the specified period, the said delay is caused by the cargo company, and the SELLER cannot be held responsible for the said delay. In case of a delay in order delivery, the BUYER is obliged to immediately notify the SELLER. 6.11. The BUYER will be able to track their shipped order online via the Cargo Tracking Number sent to them in the Order Confirmation. ARTICLE 7 - RIGHT OF WITHDRAWAL The BUYER has the right to withdraw from the contract by rejecting the product without giving any reason and without paying any penalty within 14 days from the date of delivery of the product subject to the contract to themselves or to the person/organization at the address they indicated. The right of withdrawal period begins on the date the contract is established for contracts related to service performance; for contracts related to goods delivery, it begins on the date the consumer or the third party designated by the consumer receives the goods. To exercise the right of withdrawal, notification must be given to the SELLER by fax, e-mail or telephone within this period, and it is essential that the product's box/package content is not missing and the product is in a resalable condition. In case of exercising this right, it is obligatory to return the original invoice along with a copy of the cargo delivery record indicating that the product delivered to the third party or the BUYER has been sent to the SELLER. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The product price is refunded to the BUYER within 10 days from the date the consumer's withdrawal notification reaches the seller. The cargo fee, EFT deduction and other expenses of the returned product due to the right of withdrawal are covered by the SELLER. We undertake that the consumer has the right to withdraw from the contract by rejecting the goods or services within fourteen days from the date of receipt of the goods or the signing of the contract, without assuming any legal or criminal responsibility and without giving any reason, and to take back the goods from the date the withdrawal notification reaches the seller or provider. ARTICLE 8 - RETURN PROCEDURE 8.1. Credit Card Return Procedure: In cases where the BUYER exercises their right of withdrawal, or if the product subject to the order cannot be supplied for various reasons, or in cases where a refund is decided to the consumer by arbitration committee decisions, and the purchase was made with a credit card and in installments, the credit card refund procedure is as follows: If the BUYER purchased the product in installments, the bank makes the refund to the customer in installments. After the SELLER pays the full product price to the bank in one lump sum, in case of refunds to the BUYER's credit card for installment purchases made from bank POS terminals, to prevent the involved parties from being disadvantaged, the requested refund amounts are transferred to the cardholder's accounts by the bank in installments. If the installment amounts paid by the BUYER until the sales cancellation do not coincide with the card's statement dates, 1 refund will be reflected on the card each month, and the customer will receive the installment amounts paid before the refund for as many months as the number of installments paid before the refund, after the sales installments are completed, and these amounts will be deducted from their current debts. In case of return of goods and services purchased with a card, the SELLER cannot make a cash payment to the customer due to the agreement made with the bank. The BUYER's business, i.e., the SELLER, will make the refund via the relevant software in case of a refund transaction, and since the BUYER's business, i.e., the SELLER, is obliged to pay the relevant amount to the bank in cash or by offset, cash payment cannot be made to the BUYER as per the procedure explained above. Credit card refunds will be made by the bank according to the above procedure after the SELLER pays the amount to the bank in one lump sum. The BUYER accepts and undertakes that they have read and accepted this procedure. 8.2. Remittance/EFT Payment Options Return Procedure: For Remittance/EFT payment options, the refund will be made by asking for the consumer's bank account details and making a remittance/EFT to the account specified by the consumer (it is a condition that the account is in the name of the person at the invoice address or the name of the user BUYER). 8.3 MOBILE POS CREDIT CARD PAYMENT REFUND If the BUYER purchased the product in installments, the Bank makes the refund to the BUYER in installments. The method of refund to be made by the Bank to the BUYER is between the BANK and the BUYER, and the SELLER has no responsibility in this regard. After the SELLER pays the full product price to the bank in one lump sum, in case of refunds to the BUYER's credit card for installment purchases made from bank POS terminals, to prevent the involved parties from being disadvantaged, the requested refund amounts are transferred to the cardholder's accounts by the Bank in installments. If the installment amounts paid by the BUYER until the sales cancellation do not coincide with the card's statement dates, 1 (one) refund will be reflected on the card each month, and the BUYER will receive the installment amounts paid before the refund for as many months as the number of installments paid before the refund, after the sales installments are completed, and these amounts will be deducted from their current debts. In case of return of goods and services purchased with a card, the SELLER cannot make a cash payment to the BUYER due to the agreement made with the Bank. The SELLER will make the refund via the relevant software in case of a refund transaction, and since the SELLER is obliged to pay the relevant amount to the Bank in cash or by offset, cash payment cannot be made to the BUYER as per the procedure mentioned above. Credit card refunds will be made by the SELLER's Bank according to the above procedure after the SELLER pays the amount to the Bank in one lump sum. 8.4. Return Conditions for New and Used Products a) New Products: For products sent by the Seller as new and in original packaging, a return is possible if the product is broken, faulty, or not working after the package has been opened. After the product is delivered to the customer, the return request will only be approved if the control team determines that the product does not have a customer-induced defect or damage. Except for these conditions, returns are not accepted for opened new products. b) Used Products: For used products offered for sale, a return or exchange request is valid only if the Seller is notified in writing within 3 (three) business days following the receipt of the order. The return or exchange process is initiated on the condition that the product is delivered completely and deemed suitable for return by the control team. Return or exchange requests made outside this period will not be accepted. ARTICLE 9 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED Unless otherwise agreed by the parties, the consumer cannot exercise the right of withdrawal in the following contracts: a) Contracts for goods or services whose price changes depending on fluctuations in financial markets and are not under the control of the seller or provider. b) Contracts for goods/customized products prepared according to the consumer's requests or personal needs. c) Contracts for the delivery of goods that are perishable or whose expiration date may pass. d) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery, and whose return is not suitable for health and hygiene reasons. e) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature. f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription contract. g) Contracts for accommodation, goods transportation, car rental, food and beverage supply, and leisure activities for entertainment or recreation that must be made on a specific date or period. h) Contracts for services performed instantly in electronic environment or intangible goods delivered instantly to the consumer. ı) Contracts for services whose performance has begun with the consumer's consent before the expiration of the right of withdrawal period. Products sold within the scope of a campaign cannot be returned under any circumstances. ı) In products specified in this article where the Buyer does not have the right of withdrawal, the Seller reserves the right to accept the Buyer's return request with a 30% deduction from the product price, entirely at the Seller's discretion, in order not to reject the return request. This request is valid for 14 days after the delivery date. ARTICLE 10 - RESPONSIBILITY FOR DEFECTS For second-hand products, there is no warranty coverage; only provisions regarding defective goods apply. Defective Goods: Goods that do not conform to the quality or quantity affecting the quality specified on their packaging, label, introductory and user manual, or in advertisements and announcements, or notified by the seller, or determined in their standard or technical regulation, or that contain material, legal or economic deficiencies that reduce or eliminate their value or the benefits expected from them by the consumer for their intended use or purpose, are considered defective goods. The consumer is obliged to notify the seller of the defect within thirty days from the date of delivery of the goods. In this case, the consumer has the right to demand a refund, replacement with an non-defective equivalent, a price reduction proportionate to the defect, or free repair. The seller is obliged to fulfill the demand chosen by the consumer. If the consumer exercises one of these elective rights, they also have the right to demand compensation from the manufacturer-producer in cases where the defective good causes death and/or injury and/or damages other goods in use. Unless those responsible for defects have undertaken responsibility for a longer period, the responsibility for defective goods is subject to a two-year statute of limitations from the date of delivery of the goods to the consumer, even if the defect appears later. Except for the provisions regarding responsibility for damages caused by defective goods, the above provisions do not apply to goods purchased knowingly to be defective. It is obligatory to place a label containing the phrase "defective" on or on the packaging of defective goods offered for sale, in a way that the consumer can easily read, by the manufacturer or seller. This labeling obligation does not apply only to places where defective goods are sold or where a section, such as a floor or department, is continuously allocated for the sale of defective goods in a way that the consumer can know. The fact that the good is defective is indicated on the invoice, receipt, or sales document given to the consumer. Unsafe goods cannot be offered on the market even with a "defective" label. The provisions of Law No. 4703 on the Preparation and Implementation of Technical Legislation for Products apply to these products. These provisions also apply to all consumer transactions related to the sale of goods. Warranty Certificate: Manufacturers or importers are obliged to issue a warranty certificate approved by the Ministry for industrial goods they import or produce. The responsibility for completing and giving the warranty certificate, which includes the date and number of the invoice for the good, to the consumer belongs to the seller, dealer, or agent. The warranty period begins from the date of delivery of the good and is at least two years. However, for some goods due to their specific characteristics, warranty conditions may be determined by the Ministry using a different unit of measurement. The Seller is obliged to repair goods covered by the warranty certificate free of charge, without demanding any fees under the name of labor cost, replaced part cost, or any other name, if the good malfunctions within the warranty period. If the consumer has exercised their right to repair, they may exercise their elective rights in cases where the inability to benefit from the good due to frequent malfunctions within the warranty period becomes continuous, or the maximum repair period is exceeded, or it is understood that repair is not possible. The Seller cannot refuse this demand. If this demand of the consumer is not fulfilled, the seller, dealer, agent, manufacturer-producer, and importer are jointly and severally responsible. Malfunctions caused by the consumer's use of the good contrary to the provisions in the user manual are outside the scope of the second and third paragraphs. The Ministry is responsible for determining and announcing which industrial goods must be sold with a warranty certificate and the maximum repair periods required for the repair of malfunctions of these goods, by taking the opinion of the Turkish Standards Institute. Warranty and Repair Period: The warranty period begins from the date of delivery of the good to the consumer and is at least two years and/or the value determined by the unit of measurement in the attached list. If the warranty period is determined by another unit of measurement, the good must have a mechanism for determining this unit of measurement or its structure must be suitable for determining this value. Otherwise, the warranty period is accepted as 2 years. In case of a malfunction of the good, the time spent in repair is added to the warranty period. The repair period of the good cannot exceed the maximum repair period announced in the regulation. This period begins from the date of notification of the malfunction to the service station, or to one of the seller, dealer, agent, representative, importer, or manufacturer-producer of the good if there is no service station. The consumer can notify the malfunction by phone, fax, e-mail, registered mail with return receipt, or similar means. However, in case of a dispute, the burden of proof belongs to the consumer. ARTICLE 12 - PROVISIONS OF DEFAULT In the event that the parties fail to fulfill their obligations arising from this agreement, the provisions of default in Articles 106-108 of the Code of Obligations will apply. In cases of default, if either party fails to fulfill its obligations within the period without a valid reason, the other party will give a 7-day period to the defaulting party to fulfill its obligation. If it is not fulfilled within this period, the defaulting party will be considered in default, and the creditor party may demand the performance of the debt and compensation for delay due to non-performance of the debt, or may demand compensation for the damage incurred due to non-performance of the debt by notifying the other party that it waives these rights, or may withdraw from the contract. In case of withdrawal from the contract, the parties are relieved of their mutual performance obligations and may demand the return of the performances they previously performed. In this case, the debtor is obliged to compensate the creditor for the damages incurred due to the invalidity of the contract, unless the debtor proves that they are not at fault. The interest rate to be applied in case of default is the overnight borrowing interest rate of the T.C. Central Bank (TCMB) in force on the date the debt arose. If the Seller cannot deliver the product subject to the contract within the period due to force majeure that may prevent the Seller from fulfilling this obligation, or extraordinary events such as adverse weather conditions preventing transportation, interruption of transportation, fire, earthquake, flood, in such cases, the Buyer may use one of the rights to have no responsibility of the Seller, to cancel the order, or to postpone the delivery period until the obstructive situation disappears. If the BUYER cancels the order, the amount paid will be refunded within 10 days. (For installment purchases made with a credit card, the above procedure for credit card refunds is accepted by the BUYER.) ARTICLE 12 - AUTHORIZED COURT Consumers, if they have problems with the Seller and the Seller cannot resolve the problem, can apply to the Consumer Arbitration Committee in the place where they purchased the product or where they reside for complaints and objections related to transactions up to 2,320.00 TL; for complaints and objections related to transactions above 2,320.00 TL, they can apply to the Consumer Court in the place where they purchased the product or where they reside. In accordance with the Communiqué on increasing the monetary limits in Article 68 of the Law on Consumer Protection No. 6502 and Article 6 of the Regulation on Consumer Arbitration Committees, the value for applications to Consumer Arbitration Committees for 2021: a) District Consumer Arbitration Committees for disputes below 7,550 (seven thousand five hundred fifty) Turkish Liras, b) Provincial Consumer Arbitration Committees for disputes between 7,550 (seven thousand five hundred fifty) Turkish Liras and 11,330 (eleven thousand three hundred thirty) Turkish Liras in provinces with metropolitan status, c) Provincial Consumer Arbitration Committees for disputes below 11,330 (eleven thousand three hundred thirty) Turkish Liras in the centers of provinces without metropolitan status, d) Provincial Consumer Arbitration Committees for disputes between 7,550 (seven thousand five hundred fifty) Turkish Liras and 11,330 (eleven thousand three hundred thirty) Turkish Liras in districts affiliated with provinces without metropolitan status, are authorized. The lower monetary limit for provincial arbitration committees operating in provinces with metropolitan status to hear disputes is 3,480.00 TL. ARTICLE 13 - EVIDENCE AGREEMENT In the resolution of any disputes that may arise from this Agreement and/or its implementation, the SELLER's records (including records in magnetic media such as computer-voice recordings) shall constitute conclusive evidence. ARTICLE 145 - EFFECTIVENESS This Agreement, consisting of 142 (one hundred forty-two) articles, has been read by the Parties, concluded by the Buyer's electronic approval, and entered into force immediately. The BUYER accepts, declares, and undertakes that they have been informed by the SELLER in an understandable manner, in accordance with the internet environment and Law No. 6502, regarding the SELLER's name, title, open address, telephone and other access information, the essential characteristics of the service subject to the Agreement, the sales price including taxes, the payment method, all preliminary information regarding the service subject to sale, and the exercise of the "right of withdrawal" and how to exercise this right, the official authorities to which complaints and objections can be submitted, and all rights and obligations arising from the contract, that they have correct and complete information on these matters, that they have confirmed this preliminary information electronically and then placed an order, that they have become a party by accepting the terms of the Agreement and have no objection. The Preliminary Information Form and the BUYER SELLER on the Website: Retro Camera Land BUYER: Customer; [This information will change according to your order]