Communication
Shipping and Returns
1. SELLER:
Title: Retro Camera Land
Address: Finanskent Mah. Finans Cad. Sarphan Finanspark Residence B Block
Phone: +90 543 232 25 65
E-Mail: retrocameraland@gmail.com
Tax Number: 6350513243
1.2. BUYER:
Name Surname Title: [This information will change according to your order]
Address: [This information will change depending on your order]
Phone: [This information will change depending on your order]
E-Mail: [This information will change depending on your order]
ARTICLE 2 – DEFINITIONS
a) CUSTOMIZED PRODUCT: Products that are custom-made and/or require assembly in accordance with the BUYER's requests. For example, sofas with altered fabric color and type, furniture with altered wood properties, products that have been assembled and installed, products manufactured to custom dimensions, and products that have had protective elements such as packaging, tape, seals, or packages removed after delivery are all considered CUSTOMIZED PRODUCTS.
b) STANDARD PRODUCT: These are products whose features are not changed in line with the BUYER's requests.
c) SHIPPED PRODUCT: These are products that are delivered by Retrocameraland's shipping teams.
d) CARGO PRODUCT: These are products that are delivered by contracted cargo companies.
d) DISPLAY PRODUCT: These are products offered in Retrocameraland Stores.
e)VIRTUAL POS: It refers to the credit card payment method made in the computer environment in Retrocameraland Stores.
f) MOBILE POS: Refers to the credit card payment terminals located in Retrocameraland Stores.
g) WEBSITE: Refers to the website Retrocameraland.com.
h) STORE: Where the sale is made Refers to the Retrocameraland store.
i) BUYER: BUYER or third party determined by BUYER
ARTICLE 2 - SUBJECT
This Distance Selling Agreement ("Agreement") has been drawn up in accordance with the Consumer Protection Law and the Regulation on Distance Contracts. The parties to this Agreement acknowledge and declare that they are aware of and understand their obligations and responsibilities arising from the Consumer Protection Law and the Regulation on Distance Contracts under this Agreement. The subject of this Agreement is the Buyer's, Onur Oğuz's This constitutes the determination of the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law and the Regulation on Distance Contracts, in relation to the sale and delivery of goods/services with the qualities specified in the contract, ordered electronically for the purchase of products belonging to the Seller, through Retrocameraland.com or other domain names connected to the service offered (“Website”).
ARTICLE 3 - PRODUCT(S) SUBJECT TO THE CONTRACT
3.1. The type and kind of products, quantity, brand/model, color, sales price including taxes (as quantity x unit price) are as stated in the product content.
Products will vary depending on your order.
3.2. PAYMENT METHOD: [This information will change depending on your order]
3.2.1 PAYMENT BY CREDIT CARD
a) When the BUYER chooses to pay by credit card Before completing the purchase on Retrocameraland.com, the customer will enter their credit card information on the relevant page.
b) The BUYER may choose any of the installment options available to him/her or make the payment with a single payment option.
c) The BUYER's bank may organize campaigns to offer a higher number of installments than the selected number, or to offer services such as installment deferrals. Such campaigns are at the discretion of the BUYER's bank and are subject to the SELLER's knowledge. Information about campaigns is provided at Retrocameraland.com.
d) If the BUYER chooses one of the installment options, the order total will be divided by the number of installments as of the credit card statement date and reflected on the credit card statement by the BUYER's bank. The bank may not distribute the installment amounts equally among the months, taking into account fractional differences.
The creation of a detailed payment plan is at the discretion of the BUYER's bank.
d) On the other hand, since the forward sales are made only with credit cards of banks, the BUYER accepts, declares and undertakes that he/she will separately confirm the relevant interest rates and default interest information from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER in accordance with the provisions of the legislation in force.
e) If the BUYER defaults on credit card transactions, the BUYER will pay interest and be liable to the bank within the framework of the credit card agreement signed with the bank. In the event of the BUYER defaulting on a debt, the BUYER agrees and undertakes to pay the SELLER any losses and damages incurred due to delayed payment of the debt.
f) The BUYER will be responsible for the accuracy of the card information provided during the payment method by credit card.
g) In payments made using the credit card payment method option, if the card is used illegally by someone other than the card holder, proceedings will be carried out in accordance with the provisions of the Banking Cards and Credit Cards Law and the Regulation on Banking Cards and Credit Cards.
ARTICLE 4 - DELIVERY: The Contract enters into force upon approval by the Buyer and is executed upon delivery to the Buyer of the Goods/Services purchased from the Seller. The Goods/Services will be delivered to the person(s) at the address specified by the Buyer on the order form and in this contract.
Delivery Address: [This information will change depending on your order]
Delivery Person: [This information will vary depending on your order]
Billing Address: [This information will change depending on your order]
The delivery costs of the Goods/Services are the responsibility of the Buyer. If the Seller has declared on the website that the delivery costs will be covered by the Seller, the delivery costs will be the responsibility of the Seller. Delivery of the Goods/Services will be made within the promised timeframe, provided the Seller's stock is available and payment is made. The Seller will deliver the Goods/Services within 30 (thirty) days of the Goods/Services being ordered by the Buyer and reserves the right to extend this period by an additional 10 (ten) days with written notice. If, for any reason, the Buyer does not pay the Goods/Services or the payment is cancelled in bank records, the Seller will be deemed to have been released from its obligation to deliver the Goods/Services.
Delivery will be made by hand to the BUYER's address specified above, via a courier company. Even if the BUYER is not present at the time of delivery, the SELLER will be deemed to have fulfilled its obligations fully and completely. Therefore, any damages arising from the BUYER's late receipt of the product, as well as any expenses incurred while the product is waiting at the courier company and/or the return of the cargo to the SELLER, are the responsibility of the BUYER.
If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.
4.1 DELIVERY OF TRANSPORTED PRODUCTS
a) The BUYER will be contacted via SMS or call 1-3 days before the scheduled delivery date and their approval will be obtained. Since delivery plans are prepared automatically by the system, no changes can be made except in special circumstances.
b) On the delivery day, you will be called and informed about the delivery day before the delivery.
c) In cases where the BUYER's special situation or no one is available at the specified address and the delivery cannot be made, the second delivery will be rescheduled for at least 14 days later and the SELLER will charge an extra shipping fee for the new shipping organization.
d) For shipments that include installation, installation will be done on the same day as delivery. Installation cannot be scheduled for a different day.
e) If a problem is noticed during delivery, the problem must be stated by the BUYER on the delivery form to be provided by the delivery team.
f) If there is no freight elevator in the building and the product does not fit into the building and an elevator needs to be hired, the responsibility belongs to the BUYER.
4.2 DELIVERY OF CARGO PRODUCTS
a) When your products are shipped, the relevant cargo company and cargo tracking number will be shared with you via SMS and e-mail.
b) The BUYER is responsible for checking the PRODUCT upon receipt and, if he/she detects a problem with the PRODUCT caused by the cargo, not accepting the PRODUCT and having a report drawn up by the CARGO company representative. Otherwise, the SELLER will not accept any liability.
c) In villages, towns, or remote locations where cargo cannot be delivered, your cargo will be brought to the nearest central branch, and the BUYER will be notified to collect it from there. The BUYER will be required to collect the cargo within the specified timeframe.
4.3 DELIVERY OF PRODUCTS WITH INSTALLATION PURCHASE OPTION
a) If an additional installation service is purchased for products whose installation is the responsibility of the customer, the installation service is planned within seven (7) days at the latest after the PRODUCT is delivered.
b) The BUYER will be contacted via SMS or call 1-3 days before the scheduled service date and their approval will be obtained. Since service plans are automatically prepared by the system, no changes can be made except in special circumstances.
c) On the day of installation, you will be called and informed before arriving for installation.
d) It is the BUYER's responsibility to open and inspect the product for which additional installation service is purchased before the installation service arrives. It is important that any defects in the product are repaired before the installation service begins.
e) In case of return of products installed with additional installation service, the responsibility of disassembling the product again is the responsibility of the BUYER.
ARTICLE 5 - DECLARATIONS AND COMMITMENTS OF THE BUYER
5.1. The Buyer declares that they have read and are aware of the preliminary information uploaded by the Seller regarding the basic characteristics, sales price, payment method, and delivery of the contractual product on the Website, and that they have provided the necessary confirmation electronically. Buyers, as consumers, may submit their requests and complaints through the channels provided by the Seller's contact information above.
5.2. By confirming this Agreement and the Preliminary Information Form electronically, the Buyer confirms that he/she has received the address, basic features of the ordered products, price of the products including taxes, payment and delivery information that should be given to the consumer by the Seller before the conclusion of distance contracts, accurately and completely.
5.3. If the Buyer inspects the goods/services subject to this Agreement before taking delivery and receives damaged or defective goods/services such as damaged, broken, torn packaging, etc., from the cargo company, the responsibility rests entirely with the Buyer. The goods/services received by the Buyer from the cargo company officer will be deemed undamaged and intact. After delivery, the responsibility for the goods/services and any damages will belong to the Buyer. If the relevant bank or financial institution fails to pay the price of the goods/services to the Seller due to unauthorized or illegal use of the Buyer's credit card by unauthorized persons not due to the Buyer's fault after delivery of the goods/services, the Buyer is obligated to return the goods/services to the Seller within 3 (three) days, provided that they have been delivered to the Buyer. In this case, the delivery expenses will be the Buyer's responsibility.
5.4. The recipient must enter their information completely and accurately. A phone number and tax ID number/TC ID number are required for delivery.
5.5. Prices of upholstered products on the website may vary depending on the type and quality of the fabric the product is covered with.
5.6. BUYER declares and undertakes in advance that the personal and other information provided by him while registering to the Website is true before the law and that he will compensate the SELLER immediately and in full for all damages that may be incurred due to the inaccuracy of this information.
5.7. BUYER may not give or share the password given to it by SELLER to any other person or organization. BUYER has the right to use such password. If BUYER's password is compromised or someone else performs a transaction using the same password, BUYER is obligated to make all payments resulting from such transaction to SELLER in full and on time. SELLER reserves all liabilities that may arise from this and all claims and demands that may be made against SELLER by third parties or authorized authorities, as well as all compensation and other claims arising from such unauthorized use. SELLER may render BUYER's password permanently or temporarily unusable for any reason, such as security.
5.8. The BUYER accepts and undertakes to comply with and not violate the provisions of the legislation when using the Website. Otherwise, all legal and criminal liabilities that may arise will be fully and exclusively binding on the BUYER.
5.9. The BUYER may not use the Website in any way that disrupts public order, violates general morality, disturbs or harasss others, for any illegal purpose, or infringes on the intellectual or copyrights of others. Furthermore, the BUYER may not engage in any activities or actions that prevent or hinder others from using the services (such as spam, viruses, Trojan horses, etc.).
5.10. The opinions and ideas expressed, written, and used by BUYERS on the Website are solely the personal opinions of BUYERS and are solely the sole responsibility of the person who holds these opinions. These opinions and ideas have no connection or affiliation with SELLER. SELLER shall not be liable for any damages that third parties may incur as a result of the opinions and ideas expressed by BUYER, nor shall it be liable for any damages that BUYER may incur as a result of the opinions and ideas expressed by third parties.
5.11. The BUYER agrees not to access or use the software and data of other internet users without permission. Otherwise, any legal and criminal liability arising from this will be borne entirely by the BUYER who uses the software and data without permission.
5.12. SELLER may disclose the BUYER's personal information when requested as a legal obligation or when it believes in good faith that it is necessary to (a) act in accordance with legal requirements or comply with legal processes served on SELLER; (b) protect and defend the rights and property of SELLER and SELLER Website family.
5.13. SELLER has taken measures to ensure that the Website is free of viruses and similar malicious software, within the limits of available resources. Furthermore, to ensure ultimate security, the user must provide their own virus protection system and provide the necessary protection. In this context, by accessing the SELLER Website, BUYER accepts responsibility for all errors that may occur in their software and operating systems, and for any direct or indirect consequences thereof.
5.14. SELLER reserves the right to change the content of the site at any time, to change or terminate any service provided to users, or to delete user information and data registered on the SELLER Website.
5.15. The parties accept and declare that all computer records belonging to the SELLER will be taken as the sole and exclusive evidence in accordance with the Civil Procedure Code, Article 287193, and that the said records constitute an evidentiary contract.
ARTICLE 6 - DECLARATIONS AND COMMITMENTS OF THE SELLER
6.1. The Seller is responsible for delivering the Goods/Services subject to the Contract to the Buyer in accordance with Consumer Legislation, in a sound and complete manner, in accordance with the specifications specified in the order, and with warranty documents and user manuals, if any. If the Seller cannot deliver the product subject to the Contract within the specified time due to force majeure or extraordinary circumstances preventing transportation, the Seller is obligated to notify the Buyer as soon as possible. If the Goods/Services subject to the Contract are to be delivered to a person other than the Buyer, the Seller cannot be held responsible if the recipient does not accept the delivery.
6.2. Stock statuses for products on sale are updated from the SELLER's inventory. Despite updates to Seller stock, the shipping time for products that are out of stock due to reasons beyond our control may be extended. In this case, the customer will be notified by phone or email. Depending on the customer's request, the order may be changed, the order may be delayed for shipment, or the order may be canceled. In the event of an order cancellation, the amount will be transferred back to the credit card if payment was made by credit card, or to a bank account specified by the customer if payment was made by bank transfer.
6.3. The prices of all products sold on the website are determined by the SELLER, in accordance with the rules of free economics. This includes the Label Price, Sales Price, and Discounted Price. No one, including the BUYER, the product manufacturer, importer, or distributor, has the authority to force price changes. Spelling errors are the exception.
6.4. When the BUYER places an order, the information entered for the order is checked. Therefore, before the BUYER's order can be sent, an email confirming the order must first be sent to the BUYER.
6.5. Orders placed after 3:30 PM on Fridays will be processed on Monday. Orders placed on public holidays will be processed on the following business day.
6.6. Shipping and delivery fees vary depending on the order content, the selected delivery type, and the delivery destination. Shipping fee information can be viewed in detail on the payment screens where the purchase is made.
6.7. Deliveries are made only with cargo companies designated by the SELLER or its own distribution network, subject to identity verification. Delivery with a different cargo company cannot be requested. The ordered package must be inspected upon receipt, and damaged or faulty packages must not be accepted. Upon receipt of the package, the BUYER's order will be deemed to have been delivered complete and intact by the courier.
6.8. SELLER does not make international deliveries.
6.9. The SELLER is free to choose the product types to be sold through the virtual store at its own discretion. The BUYER has no right to object in this regard.
6.10. After the order is received, it is prepared by the SELLER and delivered to the cargo company within the specified timeframe. If the ordered product is not delivered within the specified timeframe, the delay is caused by the cargo company, and the SELLER will not be held responsible for such delay. In the event of a delay in delivery, the BUYER is obligated to immediately notify the SELLER.
6.11. The BUYER will be able to track his/her shipped order online using the Cargo Tracking Number sent to him/her in the Order Confirmation.
ARTICLE 7 - RIGHT OF WITHDRAWAL
The BUYER has the right of withdrawal by rejecting the goods within 14 days from the delivery of the contracted product to the BUYER or to the person/entity at the address specified by the BUYER, without giving any justification and without paying any penalty. The right of withdrawal period begins on the day the contract is established for contracts regarding the performance of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts regarding the delivery of goods. To exercise the right of withdrawal, the SELLER must be notified by fax, e-mail, or telephone within this period, and the product must be in a resalable condition, with the product box/package contents intact. In the event of exercising this right, a copy of the cargo delivery report stating that the product delivered to the third party or the BUYER was sent to the SELLER, along with the original invoice, must be returned. If the original invoice is not sent, VAT and any other legal obligations cannot be refunded. The product price will be refunded to the BUYER within 10 days from the date the consumer's notice of withdrawal reaches the seller. The shipping cost, EFT deduction and other expenses of the product returned due to the right of withdrawal will be covered by the SELLER.
We undertake that the consumer has the right to withdraw from the contract by rejecting the goods or services within fourteen days from the date of receipt of the goods or signing of the contract, without assuming any legal or criminal liability and without giving any justification, and to take back the goods as of the date the notice of withdrawal reaches the seller or provider.
ARTICLE 8 - RETURN PROCEDURE
8.1. Credit Card Refund Procedure: In cases where the BUYER exercises his right of withdrawal or the product in question cannot be supplied for various reasons or the arbitration committee decides to refund the amount to the consumer, if the purchase was made by credit card and in installments, the procedure for refunding the credit card is stated below:
The bank reimburses the customer in installments, based on the number of installments the BUYER purchased the product in. After the SELLER pays the bank the full price of the product in one lump sum, if the installment payments made through the bank POS are refunded to the BUYER's credit card, the requested refund amounts will be transferred to the holder's accounts in installments by the bank to prevent any disadvantages for the parties involved. The installment amounts paid by the BUYER up to the date of the sale cancellation will be reflected on the card once a month, unless the refund date coincides with the card's statement date. The customer will receive the installments paid before the refund for an additional month after the sale's installments are completed, equal to the number of installments paid before the refund, and will be deducted from their existing debt.
In the event of a return of goods and services purchased with a card, the SELLER cannot make a cash payment to the customer, in accordance with the agreement it has made with the bank. In the event of a return, the BUYER's business, that is, the SELLER, will process the refund through the relevant software. Since the BUYER's business, that is, the SELLER, is obligated to pay the relevant amount to the bank in cash or on account, cash payments cannot be made to the customer pursuant to the procedure described above. Refunds to credit cards will be made by the bank in accordance with the above procedure after the SELLER makes a single payment to the bank. The BUYER acknowledges and agrees to have read and accepted this procedure.
8.2. Refund Procedure for Money Order/EFT payment options: In money order/EFT payment options, the refund will be made by bank account information requested from the consumer, and the money will be transferred to the account specified by the consumer (the account must be in the name of the person at the invoice address or in the name of the user BUYER) via money order or EFT.
8.3 REFUNDS FOR PAYMENTS BY MOBILE POS CREDIT CARD
The Bank will reimburse the BUYER in installments, regardless of the installment plan used by the BUYER. The method of refund to be made by the Bank to the BUYER is between the BANK and the BUYER, and the SELLER has no responsibility in this regard.
After the SELLER pays the bank the full price of the product in one lump sum, if the installment payments made through the Bank POS are refunded to the BUYER's credit card, the requested refund amounts will be transferred to the holder's accounts by the Bank in installments to prevent any parties involved from being disadvantaged. If the refund date does not coincide with the card's statement date, the installment amounts paid by the BUYER up to the date of the sale cancellation will be reflected on the card as one (1) refund per month. The BUYER will receive the installments paid before the refund for an additional month after the sale installments are completed, equal to the number of installments paid before the refund, and will be deducted from their existing debts.
In the event of a return of goods or services purchased with a credit card, the SELLER, in accordance with the agreement it has entered into with the Bank, cannot pay the BUYER in cash. In the event of a return, the SELLER will process the refund through the relevant software. Since the SELLER is obligated to pay the relevant amount to the Bank in cash or as an offset, cash payments to the BUYER are not possible pursuant to the procedure described above. Refunds to credit cards will be made by the Bank in accordance with the procedure described above after the SELLER makes a single payment to the Bank.
8.4. Return Conditions for New and Second-Hand Products
a) New Products:
Returns are possible for products sent by the seller in their original packaging, if the product is damaged, defective or non-functional after the package is opened.
Once the product has been delivered to the customer, the return request will only be approved if the inspection team determines that the product does not have any fault or damage caused by the customer .
Apart from these conditions, returns are not accepted for new products whose packages have been opened.
b) Second-hand Products:
For products offered for sale as second-hand, a return or exchange request is only valid if the Seller is notified in writing within 3 (three) business days following receipt of the order .
The return or exchange process is initiated provided that the product is delivered in full and the takeback is deemed appropriate by the control team .
Return or exchange requests made outside this period will not be accepted.
ARTICLE 9 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Unless otherwise agreed by the parties, the consumer cannot exercise the right of withdrawal in the following contracts:
a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or provider.
b) Contracts regarding goods/customized products prepared in line with the consumer's wishes or personal needs.
c) Contracts for the delivery of goods that are perishable or may expire quickly.
d) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.
d) Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts regarding books, digital content and computer consumables presented in physical form, if protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
f) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
g) Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the utilization of free time for entertainment or recreation purposes, which must be made on a specific date or period.
g) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
h) Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period.
Products sold within the scope of the campaign are not refundable under any circumstances.
i) For products specified in this article, which do not have the right of withdrawal, the Buyer has the right to a refund with a 30% deduction from the product price in order not to reject the Buyer's return request, and the acceptance is entirely at the Seller's discretion. This request is valid for 14 days after the delivery date.
ARTICLE 10 - LIABILITY ARISING FROM DEFECTS
There is no warranty for second-hand products; only defective goods provisions apply.
Defective Goods: Goods that are contrary to the quality or quantity affecting the quality stated in the packaging, label, promotional and user manual or advertisements and announcements or declared by the seller or determined in its standard or technical regulation, or that contain material, legal or economic deficiencies that reduce or eliminate their value or the benefits expected from them by the consumer in terms of their allocation or purpose of use, are considered defective goods.
The consumer is obligated to notify the seller of any defects within thirty days of the date of delivery. In this case, the consumer has the right to withdraw from the contract, including a refund, to replace the product with a defect-free equivalent, to receive a discount commensurate with the defect, or to request a free repair. The seller is obligated to fulfill the consumer's request. In addition to exercising one of these options, the consumer also has the right to seek compensation from the manufacturer for death and/or personal injury caused by the defective product and/or damage to other goods in use.
If those held liable for the defect under this article have not assumed liability for the defect for a longer period, liability for the defective goods is subject to a two-year limitation period from the date of delivery of the goods to the consumer, even if the defect appears later.
Except for the provisions regarding liability for damages caused by defective goods, the above provisions do not apply to goods purchased knowing that they are defective.
The manufacturer or seller is required to place a label on the defective product or its packaging, clearly legible to the consumer, stating "defective." This label is not required in locations where only defective products are sold or where a section, such as a floor or section, is regularly dedicated to the sale of defective products, readily apparent to the consumer. The defective nature of the product must be documented on the invoice, receipt, or sales document provided to the consumer.
Unsafe products cannot be placed on the market, even with a defective label. The provisions of Law No. 4703 on the Preparation and Implementation of Technical Legislation on Products apply to these products.
These provisions also apply to all consumer transactions related to the sale of goods.
Warranty Certificate: Manufacturers or importers are required to issue a Ministry-approved warranty certificate for the industrial goods they import or produce. The seller, dealer, or agent is responsible for completing the warranty certificate, which includes the date and number of the invoice for the product, and providing it to the consumer. The warranty period begins on the date of delivery of the product and is at least two years. However, due to the nature of some goods, the Ministry may define the warranty terms in a different unit of measurement.
In case of malfunction of the goods covered by the warranty certificate during the warranty period, the seller is obliged to repair the goods without demanding any fee including labor cost, replacement part cost or any other fee.
If the consumer has exercised their right to repair, they may exercise their optional rights if the product continues to malfunction due to frequent malfunctions during the warranty period, if the maximum repair time has been exceeded, or if repair is deemed impossible. The seller cannot refuse this request. If the consumer's request is not met, the seller, dealer, agent, manufacturer, and importer are jointly and severally liable.
Malfunctions resulting from the consumer's use of the product contrary to the matters stated in the user manual are outside the scope of the provisions of the second and third paragraphs.
The Ministry is responsible for determining and announcing which industrial goods must be sold with a warranty certificate and the maximum time required for repairing the malfunctions of these goods, in consultation with the Turkish Standards Institute.
Warranty and Repair Period: The warranty period starts from the date of delivery of the goods to the consumer and is at least two years and/or the value determined by the unit of measurement in the attached list.
If the warranty period is determined in a different unit of measurement, the product must have a mechanism for determining this unit of measurement or its structure must be compatible with this value. Otherwise, the warranty period is assumed to be two years.
In case of malfunction of the product, the time spent in repair is added to the warranty period.
The repair period for a product cannot exceed the maximum repair period specified in the regulations. This period begins on the date the product's malfunction is reported to the service station, or if no service station is available, to the seller, dealer, agent, representative, importer, or manufacturer/producer of the product. Consumers may report the malfunction by phone, fax, email, registered mail, or similar means. However, in the event of a dispute, the burden of proof rests with the consumer.
ARTICLE 12 - DEFAULT PROVISIONS
If the parties fail to perform their obligations arising from this contract, the default provisions set forth in Articles 106-108 of the Code of Obligations shall apply. In cases of default, if either party fails to perform its obligations within the specified time without justifiable cause, the other party shall grant the non-performing party a seven-day period to perform the obligation. If performance is not performed within this period, the non-performing party shall be deemed to be in default, and the creditor may demand performance of the obligation and compensation for delay, or may demand compensation for damages arising from the non-performance by notifying the other party that it waives these rights, or may withdraw from the contract. In the event of a withdrawal from the contract, the parties are mutually relieved of their obligation to perform and may demand the return of previously performed obligations. In this case, the debtor shall be obligated to compensate the creditor for any damages incurred due to the nullity of the contract, unless the debtor proves fault. The interest rate to be applied in case of default is the overnight borrowing interest rate of the Central Bank of the Republic of Turkey (CBRT) in effect on the date the debt is incurred.
If the Seller cannot deliver the product subject to the contract within the specified time due to force majeure or extraordinary events such as adverse weather conditions, transportation interruptions, fire, earthquake, flood, etc. that may prevent the Seller from fulfilling this obligation, the Buyer acknowledges that the Seller has no liability and may exercise one of its rights to cancel the order or postpone the delivery until the impeding situation is eliminated. If the BUYER cancels the order, the amount paid will be refunded to the BUYER within 10 days. (For purchases made in installments by credit card, the above procedure for refunding the credit card is accepted by the BUYER.)
ARTICLE 12 - COMPETENT COURT
If consumers have problems with the Seller and the Seller is unable to resolve the issue, they can file their complaints and objections regarding transactions with a product price up to 2,320.00 TL with the Consumer Problems Arbitration Committee in the place where they purchased the product or where they reside; and they can file their complaints and objections regarding transactions with a product price over 2,320.00 TL with the Consumer Court in the place where they purchased the product or where they reside.
In accordance with the Communiqué on increasing the monetary limits in Article 68 of the Consumer Protection Law No. 6502 and Article 6 of the Regulation on Consumer Arbitration Committees, the value of applications to be made to the Consumer Arbitration Committees for 2021:
a) District Consumer Arbitration Committees for disputes under 7,550 (seven thousand five hundred and fifty) Turkish Liras,
b) Provincial Consumer Arbitration Committees in disputes between 7,550 (seven thousand five hundred and fifty) Turkish Lira and 11,330 (eleven thousand three hundred and thirty) Turkish Lira in provinces with metropolitan status,
c) Provincial Consumer Arbitration Committees for disputes under 11,330 (eleven thousand three hundred and thirty) Turkish Liras in the centres of provinces that are not metropolitan cities,
d) In the districts of the provinces that do not have metropolitan status, Provincial Consumer Arbitration Committees are competent in disputes between 7,550 (seven thousand five hundred and fifty) Turkish Liras and 11,330 (eleven thousand three hundred and thirty) Turkish Liras.
The lower monetary limit for the provincial arbitration committees operating in provinces with metropolitan status to be authorized and competent to hear disputes is 3,480.00 TL.
ARTICLE 13 - EVIDENCE CONTRACT
SELLER records (including records in magnetic media such as computer-voice recordings) constitute definitive evidence in resolving any dispute that may arise from this Agreement and/or its implementation.
ARTICLE 145 - ENFORCEMENT
This Agreement, consisting of 142 (fourteen-two) articles, has been concluded by being read by the Parties and approved electronically by the Buyer, and has entered into force immediately.
The BUYER accepts, declares and undertakes that he/she has been informed by the SELLER in an understandable, online environment and in accordance with Law No. 6502, and that he/she has accurate and complete information on these matters, including the name, title, full address, telephone and other contact information of the SELLER, the basic characteristics of the service subject to the contract, the sales price including taxes, the payment method, all preliminary information regarding the service subject to the sale, the use of the right of "withdrawal" and how to use this right, the official authorities to which he/she can submit his/her complaints and objections, and all rights and obligations brought by the contract, that he/she has confirmed this preliminary information electronically and subsequently placed an order, that he/she has accepted the terms of the contract and has become a party to it, and that he/she has no objections.
Preliminary Information Form on the Website and BUYER
SELLER: Retro Camera Land
BUYER: [This information will change depending on your order]